Privacy Policy
Introduction
At LightingModo, we take your privacy seriously. When you shop in our online lighting store, you entrust us with your personal data, and we are committed to protecting it responsibly. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the rights you have under applicable laws such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) for US residents. Our goal is to provide transparency, security, and confidence, so you can enjoy shopping for lighting products without concerns about misuse of your data.
Scope of this Policy
This Privacy Policy applies to all personal information collected through our website lightingmodo.com, customer service interactions, email communications, and any other services we provide. It does not apply to third-party websites or services that we do not control, even if they are linked from our site.
What Information We Collect
We collect the following categories of data to provide a smooth shopping experience:
- Personal Identification Information – Name, billing address, shipping address, phone number, and email address.
- Payment Information – Credit card numbers, PayPal or bank details. Payment data is securely encrypted and never stored in our system longer than necessary.
- Account Information – Username, password, and account preferences for registered customers.
- Order History – Purchases, returns, refund requests, and customer service interactions.
- Technical Information – IP address, browser type, operating system, device identifiers, and referral URLs.
- Cookies & Tracking Data – Used to personalize your shopping experience, analyze website traffic, and optimize marketing campaigns.
- Communication Data – Emails, support requests, reviews, and feedback you provide.
How We Use Your Information
We process your personal information for the following purposes:
- Order Fulfillment – To confirm, process, ship, and deliver your purchases.
- Customer Support – To respond to your inquiries, handle complaints, and provide assistance.
- Personalization – To recommend products, remember your preferences, and enhance your shopping experience.
- Marketing Communications – To send newsletters, promotions, and product updates (only if you have opted in).
- Legal Compliance – To comply with EU and international regulations on consumer protection, taxation, and financial reporting.
- Fraud Prevention – To detect and prevent fraudulent activities or unauthorized transactions.
Cookies & Similar Technologies
Our website uses cookies, which are small files stored on your device, to improve navigation, analyze traffic, and enhance usability. We use:
- Essential Cookies – Required for website functionality, such as shopping cart and checkout.
- Performance Cookies – Help us understand how users interact with the site, improving speed and navigation.
- Marketing Cookies – Track browsing behavior to deliver relevant ads.
- Third-Party Cookies – From partners like Google Analytics and Meta (Facebook/Instagram) to measure campaign performance.
You may disable cookies in your browser settings, but certain features of our site may not function correctly without them.
Sharing Your Information
LightingModo does not sell your personal information to third parties. However, we may share data with trusted service providers when necessary:
- Payment Processors – To securely process payments (Visa, Mastercard, PayPal, etc.).
- Logistics Partners – For order fulfillment, shipping, and delivery tracking.
- IT & Hosting Providers – To operate and maintain the website and databases.
- Marketing Platforms – Only if you opt-in to receive newsletters and promotions.
- Legal Authorities – When required by law or to protect against fraudulent activities.
All third-party partners are contractually bound to comply with data protection laws and to use your information only for the intended purpose.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Typically:
- Order records are kept for 7 years in compliance with EU accounting laws.
- Account details remain active until you request deletion.
- Marketing data is retained until you unsubscribe.
- Technical logs are stored for up to 12 months for security monitoring.
When data is no longer needed, it is securely deleted or anonymized.
Your Rights Under GDPR
As an EU resident, you have the following rights:
- Right of Access – Request a copy of the data we hold about you.
- Right of Rectification – Correct inaccuracies in your personal data.
- Right to Erasure (“Right to be Forgotten”) – Request deletion of your personal data when legally permissible.
- Right to Restriction – Limit how we process your data.
- Right to Data Portability – Receive your data in a machine-readable format.
- Right to Object – Opt out of marketing or profiling.
- Right to Withdraw Consent – Withdraw previously given consent at any time.
To exercise these rights, contact us at support@lightingmodo.com.
California Privacy Rights (CCPA)
For California residents, additional rights apply:
- Right to Know – You may request details about the categories and sources of personal data we collect.
- Right to Delete – You may request deletion of personal information, subject to legal exceptions.
- Right to Opt-Out – You can opt out of the sale of personal data (we do not sell data).
- Non-Discrimination – You will not be penalized for exercising your privacy rights.
Data Security
We use strict security measures to protect your personal data:
- Secure Sockets Layer (SSL) encryption for all transactions.
- Encrypted storage of sensitive payment details.
- Firewalls and intrusion detection systems to prevent unauthorized access.
- Limited employee access to personal data based on role and necessity.
Despite our best efforts, no system is 100% secure. We encourage customers to use strong passwords and protect their devices.
Children’s Privacy
Our store is not directed at children under the age of 16, and we do not knowingly collect personal data from them. If we learn that information has been collected from a minor without parental consent, we will delete it immediately.
International Transfers
Your personal data may be transferred outside the EU, for example to cloud service providers or marketing partners. In such cases, we ensure that data is protected by using Standard Contractual Clauses (SCCs) or other legal mechanisms required by GDPR.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in technology, laws, or our services. Updates will be posted on this page with a new “last updated” date. We encourage you to review this policy regularly.
Contact Us
If you have any questions, requests, or complaints regarding your privacy or this policy, please contact us:
📧 support@lightingmodo.com
📍 LightingModo, Punane 42, 13620 Tallinn, Estonia