Regulations
Introduction
At LightingModo, compliance with national and international regulations is a top priority. As an online retailer specializing in modern lighting products, we operate under the legal frameworks of the European Union and Estonia, ensuring that all our practices are transparent, lawful, and customer-oriented. This Regulations Policy outlines the key standards and rules that govern our operations, product safety, consumer rights, and data protection.
Legal Framework
LightingModo operates under the laws of Estonia and the European Union. All business transactions, contracts, and customer agreements are subject to these legal frameworks. Customers outside the EU should be aware that additional import regulations may apply in their countries. In case of conflict between local laws and EU law, the stricter requirement will always apply to ensure maximum consumer protection.
Product Safety and Certifications
All lighting products sold by LightingModo meet CE certification standards, which guarantee compliance with European safety, health, and environmental protection requirements. Many of our products also comply with RoHS (Restriction of Hazardous Substances) directives, ensuring that materials used are safe and environmentally friendly. We continuously work with reliable manufacturers who adhere to international standards such as ISO 9001 quality management.
Consumer Rights
As a customer of LightingModo, you are protected under EU consumer protection regulations, which provide:
- The right to receive products that match the description, are fit for purpose, and are of satisfactory quality.
- The right to cancel an online purchase within 14 days of receipt (withdrawal right), without giving a reason, unless the product falls under exceptions such as custom orders.
- The right to receive repairs, replacements, or refunds if products are defective or misrepresented.
- The right to clear and transparent pricing, with all applicable taxes and fees shown before checkout.
These rights are in addition to our own store policies on refunds, shipping, and warranties.
Environmental Responsibility
LightingModo follows EU environmental directives, including WEEE (Waste Electrical and Electronic Equipment), which obligates us to ensure that old or defective electronic lighting products are properly recycled. We encourage customers to dispose of old lamps and fixtures through official recycling channels. Furthermore, many of our lighting solutions are designed with energy efficiency in mind, supporting the EU’s sustainability goals.
Payments and Security
All transactions on lightingmodo.com are processed through secure and certified payment gateways. We comply with PCI DSS (Payment Card Industry Data Security Standard), ensuring that credit card details are encrypted and never stored without authorization. Customers may choose from multiple secure payment methods, including Visa, Mastercard, PayPal, and bank transfer.
Warranty and Guarantee Regulations
Under EU law, all products sold by LightingModo come with a minimum 2-year legal warranty, which covers defects and non-conformities. In many cases, manufacturers offer additional warranties beyond this period, which will be clearly stated in product descriptions. If a product fails within the warranty period, customers are entitled to free repair, replacement, or refund, depending on the circumstances.
Data Protection and Privacy
LightingModo complies with the General Data Protection Regulation (GDPR), which grants customers the right to access, correct, or delete their personal information. All data collected is processed lawfully, transparently, and for specified purposes such as order processing, customer support, and marketing (with consent). We also comply with international privacy frameworks for customers outside the EU.
Trade and Import Regulations
Orders shipped outside the EU may be subject to additional customs duties, taxes, and import regulations. LightingModo is not responsible for these charges, which must be paid by the customer. We recommend checking your country’s customs office for further information before placing an international order.
Intellectual Property and Fair Use
All content on lightingmodo.com, including product images, descriptions, and branding, is protected by copyright and trademark laws. Customers and third parties are prohibited from reproducing, distributing, or using our intellectual property without prior written permission. Violations may result in legal action.
Compliance Monitoring
We regularly review and update our operations to ensure continued compliance with all relevant laws and regulations. This includes monitoring changes in consumer law, e-commerce rules, environmental standards, and digital security requirements. Any changes to our practices will be reflected in updates to this Regulations Policy.
Contact Us
If you have questions or concerns regarding our compliance, regulatory obligations, or customer rights, please contact us:
📧 support@lightingmodo.com
📍 LightingModo, Punane 42, 13620 Tallinn, Estonia